Japanese S-146T Pure Titanium Oval Luxury Brand Glasses Frames Men Myopia Classical Silver Eyeglasses Women Eyewear
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
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Customer Reivew:
⚠️ A Parent's Warning: A Website's Critical Flaw and Awful Service Became Our Nightmare
I’m writing this as a warning for anyone considering ordering from glassesusa, especially for their children. We ordered a pair of glasses for our 12-year-old, but he said he had trouble seeing with them. A trip back to the doctor confirmed the pupil distance (PD) was incorrect. Their site doesn't prompt you for this crucial number and just assumes a value, which means the glasses will be wrong for many buyers. The frustration of this entire situation is why I felt I had to leave a review and attempt to resolve this through their customer service.
Customer: Hello? I need to speak to someone about an incorrect prescription. We ordered glasses for my son, and his doctor confirmed the pupillary distance is completely wrong.
CS Rep: I understand your concern, and I apologize for the issue. Can you please provide me with your order number?
Customer: It’s XXXXX. Your website never prompted me to enter a PD, so you just used a default value that doesn't work for my child. Now he can't see, and your phone system is impossible to get through.
CS Rep: Thank you for that information, I see your order. I am very sorry for the error and the frustration this has caused. We can certainly remake the lenses with the correct PD for you at no charge as an exchange.
Customer: An exchange? I've read that means I have to send these back first, leaving my son without glasses while we wait. Is that correct? This whole process is a nightmare.
CS Rep: Yes, our policy does require the original pair to be returned before we can process the replacement. I sincerely apologize for this inconvenience and will ensure your new order is expedited once we receive the return.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
From Nightmare to Dream Come True: How Mozaer.com Restored Our Faith in Online Glasses ✨
I've received so many compliments and questions about my new eyewear, and I'm thrilled to share the secret. My experience has been nothing short of amazing, thanks to the unparalleled comfort and sophisticated design. The game-changer for me was discovering these Japanese Titanium Glasses; they are incredibly lightweight yet remarkably durable. The classic oval shape and pure titanium build offer a perfect fusion of timeless elegance and modern craftsmanship that I haven't found anywhere else. If you're ready to upgrade your vision and your style, you need to see the difference for yourself. I was so hesitant to order glasses online again after my last experience. It was a complete nightmare with another company. 😤 We ordered glasses for my son, and they used a default pupil distance without even asking, making them useless. Trying to get it fixed was impossible, just endless phone menus and an exchange policy that would have left him without glasses for weeks. I was so frustrated! ðŸ˜
Honestly, I was about to give up on online retailers, but a friend recommended Mozaer.com. 🤔 I was skeptical, but their website looked so much more professional and the ordering process seemed clearer, so I decided to give it one last shot. And I'm so glad I did! My experience perfectly matches what another happy customer said:
"My glasses were easy to order. Virtual try on service was available and worked well. They arrived with in the promised interval. they were better than advertised and better than I expected. Oh yes, I almost forgot an important detail, the price was GREAT! What more could one ask for?"
I couldn't agree more. The quality of the frames is outstanding, and the lenses are perfect. It's such a relief to find a company that values both quality and customer satisfaction. They have a fantastic selection for everyone, from my prescription frames to high-quality readers eyeglasses. The whole process was smooth from start to finish. Mozaer.com has completely restored my faith in buying eyewear online. What a difference! Highly recommended! ✨😃
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